H.W. Carter & Sons
SALES AND CUSTOMER SUPPORT PHONE:
ONLINE ORDER SUPPORT
We accept Visa, Mastercard, American Express and Discover.
We are happy to accept returns for items within 7 days of order delivery. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. We offer you the option of exchange or refund. Refunds are credited to the original form of payment.
All sales are final on sale items.
To return merchandise, email us at info@HWCarterAndSons.com for return authorization.
Customers are responsible for all additional shipping costs for returns and exchanges. H.W. Carter& Sons does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to H.W. Carter& Sons.
Merchandise can also be returned in our shop in New York.
Please contact us for returns
Sales tax is charged on orders shipped within New York at the local tax rate.
All orders submitted to H.W. Carter & Sons are encrypted with 256 bit SSL security to ensure your transactions are processed safely.
We respect your right to privacy. H.W. Carter & Sons will not sell or share your name or personal information.
All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, H.W. Carter& Sons reserves the right to refuse the sale and may offer the item again with the correct information.
H.W. Carter & Sons does not guarantee the availability of any items listed on HWCartersAndSons.com. If the item selected for purchase is not available, H.W. Carter& Sons will make every effort to contact the customer to notify them of the cancellation.
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that H.W. Carter& Sons shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, H.W. Carter& Sons shall issu a credit to your credit card account in the amount of the purchase.